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A queue calling system that adapts to your business
Less chaos at pickup, shorter queues, happier customers. A calling board, paper and digital tickets, and a smart production planner in one system.
No commitment, no credit card · set the system up your way and put it on screen in a few minutes.
Calling board
Perfect for
For gastro, services, and any place where people wait for their number.
Bistros, fast food, takeaway windows
A calling board plus paper and digital tickets for fast pickup.
Cafés and bakeries
Fast pickup and easy re-calling of customers who don't come straight away.
Restaurants with counter ordering
Dine-in and takeaway orders in one clear queue.
Hair salons, beauty, car services
Named services with time estimates and online booking from a phone.
Pharmacies, dispensaries, offices
A fair queue and labels for VIP and priority customers.
Events and food trucks
A mobile board and self-service via QR code.
Easy re-calling and adding items to an existing ticket
A customer doesn’t respond to the call, or asks for one more coffee at pickup? In one click you call the ticket again or add more items to it — without losing its place in line.
Re-calling
- ✓One button, no new number — The same ticket lights up the board again and plays the audio call.
- ✓Attempt counter — On each ticket you see how many times you've called the customer and when.
- ✓Call it back to wherever you need — Send the ticket back to "in preparation", or straight to "ready for pickup" — whatever fits the situation.
- ✓Smart warning — If you pick a step that isn't shown on the board, the system warns you that the customer won't hear the call.
Adding items to an existing ticket
- ✓Existing items right next to it — On one screen the staff see what's already ordered and just add the rest.
- ✓Add from the price list in one click — Pick a service, set the quantity, adjust the price if needed. Prices are pulled from your price list.
- ✓Custom item outside the price list — When a customer wants something unusual, the staff write a one-off item — name, quantity, price per unit.
- ✓The ticket remembers everything — New items are added to the original ones, the total is recalculated, and the updated order shows on the board and in the kitchen.
Real-world example: A customer stands at pickup with a ticket for a cappuccino and remembers: “Oh, and add a sandwich and a cola, please.” The staff opens their ticket, clicks “Add and call again”, picks the sandwich and cola, sets the step to “in preparation” — the sandwich goes straight to the kitchen, the cappuccino stays, and the new total shows on the receipt. No new ticket, no new order number, no confusion.
Everything the system can do
From the queue and boards through self-service to production planning and reports.
Calling system and tickets
- •Custom queue steps (waiting → in preparation → ready → handed over) with colors and time limits
- •Custom ticket number format — start, end, and length your way
- •Ticket labels — VIP, Express, Priority with colors for quick orientation
- •Automatic handover and cleanup — old tickets finish themselves and disappear from the board after midnight
- •Reliable connection to the POS even during a brief internet outage, with no duplicates
Calling board
- •Multiple boards at once — one for the kitchen, one for customers, one for pickup
- •Fully customizable — content, font size, light and dark theme, animations, sound
- •Fast real-time updates and full-screen mode
- •Share by link — run the board on any device without installing or signing in
Self-service for customers
- •Physical kiosks with a touchscreen
- •Online orders from a phone — create a link or QR code and the customer orders from their phone
- •Optional labels and notes, plus bot abuse protection
- •Custom status texts, colors, and logo; prices can be shown or hidden
Production stations + smart planner
- •Custom stations (Grill, Fryer, Bar, Pickup…) with the number of people on each
- •Price list with prep time and batch size — the planner groups the same dish across tickets
- •Staffing variants (Summer, Winter, Weekend) manually or automatically by day and season
- •A "what to do next" advisor and a single slider to balance speed ↔ promised time
Multiple locations and teams
- •One company, multiple locations with separate data and their own operations
- •Email invitations with a sign-up link for your colleagues
- •Roles and permissions — Owner / Manager / Operator / Reader plus custom roles
- •Assignment to a location — a colleague in one city doesn't see the queue in another
Statistics and reports
- •Performance overview — active, delayed, and critical tickets, plus completed today
- •Hourly breakdown — when your peaks are and when to bring in extra staff
- •Most popular services and filters by label
- •Optional date ranges and alerts for critical delays
Take a look inside
Real screens from the system — from the queue and planner to shifts and reports.
Clear dashboard
Active, ready, and waiting tickets in one place. Average time and alerts for delayed and critical orders.
Ticket management
Call, complete, and re-call in one click. Filter by station and color-coded states for quick orientation.
Station plan
A forecast of what's being made where and when it'll be done. The planner groups the same dishes across tickets.
Optimization and a "what to do next" advisor
Pickup rules, max waiting time, and a speed ↔ promised time balance. The system suggests which ticket to take next.
Production stations
Define your own stations (Bar, Fryer, Oven…), their color, and how many people can work on each.
Shifts and staffing
Staffing variants (Summer, Winter, Weekend) manually or automatically. The prep plan is calculated from the active shift.
Statistics and reports
Queue performance, waiting time, efficiency, and critical delays. Hourly breakdown and most popular services.
Why choose the calling system from ScreenManager
No more running around with paper slips, no more “I didn’t call you” arguments, and no more queue jumping.
Up and running in 5 minutes
Sign up, create a queue, put the board on a screen, and you're ready to sell.
Grows with you
From a single bistro to a chain of locations, with no need to switch systems.
Saves staff time
Less manual work, a smart planner, and easy calling.
Saves customers' nerves
They know where they stand, see their status, and hear the call — including a repeat one.
Connect it to anything
POS, website, e-shop, and a kitchen display.
Active support and development
We're here to help and new features ship every month.
Try it for free
No commitment, no credit card. Create an account, set the system up your way, and see how much lighter your operation feels.
- info@screenmanager.tech
- +420 604 487 886 (WhatsApp)
VAT: CZ08543682
Kurzova 2222/16 155 00
Prague, European Union